The Rules

Peekaboo Play Cafe kindly asks that you acknowledge and abide by these rules during your visit. These rules are set in place to protect you and those around you. By Booking your Visit and entering the Café, you confirm that you have read and agree with these rules. Ignoring any of the below could result in you be asked to leave without refund, so please ensure you read the below carefully.

Admission & Booking Fee

  • We can now confirm that Masks in our venue are now Optional. We still ask that you do what you can to reduce the risk of spreading any viruses, such as cleaning your tables and high chairs, maintaining a level of distance from other customers where possible, and washing or sanitising your hands regularly.

  • The Booking Deposit you are required to pay at the time of Booking Online admits your group, regardless of how many adults or children you bring with you. 
    -Why do you Take a Booking Deposit?: Simply put, it's to secure your space and prevents you from being turned away if we reach capacity. This can happen which is not fun. Especially when you have worked so hard to get out the house on time woth your little ones. On the day of your visit, your booking will be confirmed and the staff member at the desk will confirm your actual admission cost. The Booking Deposit amount will be deducted from your total admission cost and/ or any food & drink you purchase on the day.

  • Please ensure you sign in at the desk before you enter the play area.

  • Cancellations & Refunds: You are able to reschedule or cancel your booking by logging in to your account and finding your bookings in the 'My Booking' menu.

Food & Drink

  • Peekaboo Play Cafe is NOT an Allergen Free venue. As we share our venue with North Holmwood Sports Club, which serves nuts during their business hours, we cannot guarantee an allergen free environment. Therefore, we have not limited our Cafe menu and DO serve products containing nuts and other allergens. However, our menu clearly states which products contains nuts, and at time of collection this is also confirmed with the customer. If you have any other allergy requirements, these must be stated at the time of booking, and again at the kitchen when you arrive.

  • Please only consume food in the designated dining areas do not allow your child to walk around with food which can be dropped in the play area or passed to another child.

  • Please do not bring any food or drink with you in to the Cafe, unless it is baby food, and has been logged or discussed with management first. Snacks, food and drinks can be purchased at the kitchen. Peekaboo's existence relies heavily on the sale of these products, so please help to support a small local business during these difficult times.

  • After eating/ drinking, please dispose of your rubbish in the bins provided throughout the venue, and clean your tables, high chairs and any mess made on the floor. Cleaning materials and tools are available in the dining area and at the kitchen.

  • Freshly prepared Food will be provided in disposable packaging for hygiene reasons. The packaging used is made from compostable products, which we collect and use in Holmwood's local allotments. ​

Rules of Play

  • Please ensure you supervise your child/ren and belongings at all times. Peekaboo Play Cafe is an unsupervised play cafe, and no responsibility will be taken for injury, damage of theft, inside or outside the premises (inc. Car Park) during your visit. CCTV cameras are monitoring purely for safety purposes, and no unauthorised person/s have access to it.

  • Please remove your child/rens shoes and any jewellery before allowing them to play.

  • Please encourage your child/ren to engage in friendly play and we ask that all visitors communicate respectfully and kindly with each other during your visit. Aggressive or volatile behaviour will not be accepted and the offending party will be asked to leave with no refunds.

  • Please ensure no food or drink is allowed in to the Play Area where it can be dropped, or passed on to another child. This is extremely dangerous and can cause great harm to young children.

  • Please encourage your child/ren to engage in friendly play and that all visitors communicate respectfully and kindly with each other during your visit. Aggressive or volatile behaviour will not be accepted and the offending party will be asked to leave with no refunds.

Security, Loss, Damage, Illness, Injury & Anti-social Behaviour

  • Please ensure you supervise your child/ren and belongings at all times. Peekaboo Play Cafe is an unsupervised play cafe, and no responsibility will be taken for injury, damage of theft, inside or outside the premises (inc. Car Park) during your visit. CCTV cameras are monitoring purely for safety purposes, and no unauthorised person/s have access to it.

  • Lost property will be stored in the kitchen if found. Please email Abby at peekabooplaycafe@outlook.com if you have lost something during your visit.

  • If you have symptoms of Covid19 or have reason to believe that you are carrying the virus, please contact Abby as soon as possible by email.

Last Updated on 4 October 2021

These Terms & Conditions are updated regularly, so check back as much as you can!